Support / Help / FAQ (New EN)
HOOT is a brand created two years ago in the South of France by ID Telematics, a company specialised in geolocation and directed by Mathieu CHENEBIT, expert in geolocation and embedded technologies.
The HOOT Bike Trackers were co-created with Rémi CHENU, an expert in the creation of innovative products for the cycle industry.
In 2020, after two years of collaboration, Rémi CHENU buys the HOOT brand and the technologies and develops rapidly in the bike market.
HOOT is THE brand dedicated to connected security to address digital innovation issues in the world of cycling.
At HOOT, our two businesses focus on connected security. The first is geolocation, fleet management, tracking. The second concerns embedded technologies dedicated to Smart Helmets, connected helmets, etc.
Toggle ContentHOOT Bike Tracker has a battery life of several weeks to several months depending on the mode of use chosen. It’s charged with a mini USB port (Powerbank HOOT available), you can also connect it to your computer or mains via a phone charger, max 2A.
It operates in more than 100 countries (international roaming included). It has a GSM network antenna, a GPS antenna to receive satellite signals and a virtual SIM card integrated to communicate with our geolocation servers, it doesn’t need your phone to communicate.
The HOOT Tracker iOS and Android app is free, you need a compatible smartphone to use your tracker.
It’s compatible with an Aluminum or Carbon fork. It comes with a secure mounting key that is modified every 10.000 pieces.
The HOOT Bike Tracker is equipped with a “Fast Track” mode that increases the frequency of GPS positions for more accurate detection in case of theft in order to allow the competent authorities to find your property.
The HOOT Bike GPS Tracker is a specific expander designed to fit into the bike’s fork for maximum discretion. Any other location of the tracker in the frame of the bike isn’t guaranteed. It doesn’t alter the structure of the frame under any circumstances.
New products are coming in 2021.
Here you will find all the information on how to handle the plotter and the mounting tools :
– 1 HOOT GPS Bike Tracker
– 1 external battery and its micro USB charging cable
– 1 HOOT cap to protect your tracer
– 1 set of specific clamping tools;
– 1 HOOT sticker
– 1 installation instruction with HOOT Bike Tracer IMEI code
Careful : Make sure to keep the installation manual as it contains the identification code of your HOOT Bike GPS Tracker.
The HOOT Bike GPS Tracker is equipped with a multi-network 2G (GPRS) e-sim card that maintains your roaming even in case of a change of country. Your multi-network e-sim card allows you to connect to several telephone operators, allowing coverage of 99% in more than 100 countries covered by the international GPS and GSM network (see website).
Our technical team has worked miracles to prevent you from recharging your HOOT Bike Tracker too often.
The autonomy depends on your use (x hours/week), the type of travel (short or long) and the quality of the network (for example in white zone or low coverage the tracer will spend more energy to capture the network).
– In “Expert” mode the autonomy is about 2 months for 5h/week (45 min per day then 2h on weekends).
– In “Standard” mode it will be about 1 month.
Try to keep your tracer loaded because in case of theft the ideal is to have substantial autonomy so that the competent authorities can recover it.
You receive alerts on your HOOT mobile app when your HOOT Bike Tracker battery needs to be recharged and when the recharge is complete. The battery level is also visible at several locations in the HOOT mobile app. Simply plug it in with your micro USB charger (Powerbank included in your box)
We designed the HOOT Bike Tracker to use little power in standby mode, so it can last several weeks.
Yes you can manage multiple bikes and trackers on the same HOOT app. All information is available on the HOOT mobile app.
You will find on our website the complete list of our partner stores.
It will be updated regularly. Don’t hesitate to contact us if you have any difficulties in acquiring a HOOT Bike Tracker.
The price of our flagship model in the fork pivot is 279€ TTC.
Don’t hesitate to consult our website, the prices may vary from one country to another and the offers may be different.
The subscription is offered for 1 or 2 years following your offer. At the end of your offer, you are notified by your HOOT mobile app. You can extend your subscription.
After this date, the cost for the national and international SIM card is €3/month or €36 per year with a subscription of 2 years or €39 for 1 year.
Promotional offers will be offered throughout the year.
Find the price details on our website.